Why is menu knowledge important for Pizza Hut staff?

Menu knowledge is crucial for Pizza Hut staff primarily because it enables them to upsell effectively. When employees possess a comprehensive understanding of the menu, they can confidently recommend additional items or suggest combinations that enhance the customer's meal experience. This not only increases the average order value but also improves customer satisfaction, as staff can provide personalized recommendations based on customer preferences.

Having menu knowledge allows staff to highlight promotions, suggest popular items, and explain ingredients or preparation methods. This competence creates a more engaging and informative interaction with customers, which can lead to higher sales and better customer retention.

Other options, while they may seem related to the operational aspects of a restaurant, do not capture the primary importance of menu knowledge in driving sales through effective communication and customer engagement.