What might a Pizza Hut manager use to gather customer feedback effectively?

A Pizza Hut manager would choose anonymous surveys as a highly effective method for gathering customer feedback. Anonymous surveys allow customers to share their opinions and experiences without the fear of judgment or repercussion, which can result in more honest and candid responses. This is crucial for identifying areas of improvement in service, menu offerings, and overall customer satisfaction.

In contrast, using extended operating hours might provide more opportunities for customers to visit, but it does not actively solicit feedback. High employee turnover can actually detract from customer experience since inconsistency in staff can lead to dissatisfaction rather than facilitate useful feedback. Lastly, in-person interviews can be effective but may limit the number of customers who are willing to participate, especially if they feel pressured or uncomfortable providing their thoughts in a face-to-face setting. Anonymous surveys thus combine accessibility and a greater likelihood of honest feedback, making them a solid choice for collecting customer insights.