What is the role of a manager during peak business hours?

A manager's role during peak business hours is to ensure efficient service and monitor staff performance. This is particularly important in a fast-paced environment like a restaurant, where customer satisfaction can be directly impacted by the speed and quality of service. By closely observing staff interactions, workflows, and performance levels, the manager can identify any issues that may arise, address them promptly, and provide guidance and support to the team. This not only helps maintain a smooth operation during busy times but also fosters a positive working environment, enhancing team morale and customer experience.

Expanding menu options is typically not a priority during peak hours, as it could lead to confusion and slower service. Assigning tasks only to new hires does not effectively leverage the experience of the entire team and could lead to inefficiencies. Lastly, catching up on paperwork is not advisable during peak hours when immediate attention is needed on the floor. This further emphasizes the importance of a manager actively engaging with staff and customers to ensure that operations run smoothly during busy periods.