What is the role of a manager during peak service hours?

The role of a manager during peak service hours is crucial for maintaining an efficient and productive environment. A manager must ensure that operations run smoothly, which involves overseeing staff performance, monitoring customer service quality, and addressing any issues that arise immediately. During busy periods, the manager also serves as a support system for the staff, stepping in to assist with tasks, handle customer concerns, and make quick decisions that keep service flowing. This active involvement helps motivate employees and enhances the overall customer experience, ensuring that the restaurant meets demand effectively.

In contrast, simply relaxing or delegating all responsibilities would undermine the structure and effectiveness that a manager provides. Additionally, focusing solely on inventory management during peak hours would distract from the immediate need to ensure that service delivery is timely and up to standards. Therefore, the manager's active engagement is essential for the success of the team and the satisfaction of the customers during busy service periods.