What are the two Keystone delivery metrics?

The Keystone delivery metrics are essential benchmarks that help a business assess its performance in the delivery service. These metrics are designed to ensure that deliveries are carried out efficiently and within a reasonable time frame. In this case, the correct choice identifies the two important time frames as 30 minutes and 45 minutes.

The 30-minute metric typically indicates a standard for timely delivery, which is crucial for customer satisfaction as it meets customer expectations for prompt service. The additional 45-minute metric allows some flexibility for deliveries that may take longer due to various factors such as traffic, customer location, or order complexity. Together, these two metrics establish a comprehensive framework that balances speed and reliability in the delivery process. Effective management of these time frames can enhance the overall customer experience and operational efficiency for Pizza Hut.