What action should a manager take if there is a food product recall?

The recommended action for a manager in the case of a food product recall is to immediately remove the affected items. This approach prioritizes customer safety and adherence to health regulations. When a recall is issued, it often involves products that could pose health risks if consumed, so swift action is necessary to prevent any potential harm to customers and to comply with legal obligations.

Removing the affected items minimizes the risk of accidental serving and protects the restaurant's reputation. Additionally, being proactive demonstrates commitment to customer safety and transparency, which is crucial for maintaining trust and loyalty in the brand.

In contrast, the other options fail to address the immediate need for safety and compliance. Ignoring the recall could expose customers to dangerous products, while waiting for customer complaints places the responsibility on the patrons rather than the management. Promising discounts might seem appealing, but it does not address the core issue of ensuring that unsafe products are removed from circulation.